{"id":4161,"date":"2021-07-10T10:59:00","date_gmt":"2021-07-10T10:59:00","guid":{"rendered":"http:\/\/hrcp-webdesign.cvc-artanddesign.com\/?page_id=4161"},"modified":"2026-04-17T09:35:30","modified_gmt":"2026-04-17T09:35:30","slug":"complaints-cell","status":"publish","type":"page","link":"https:\/\/hrcp-web.org\/hrcpweb\/complaints-cell\/","title":{"rendered":"Complaints Cell"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_4_5 4_5 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h3 style=\"text-align: center;\">Complaints Cell<\/h3>\n<p>The Human Rights Commission of Pakistan (HRCP)\u2019s Complaints Cell began operations in 1986 when no other government or nongovernment organisation had a dedicated department for addressing complaints from survivors of human rights violations. Since then, HRCP\u2019s Complaints Cell has striven for the redressal of human rights abuses across Pakistan.<\/p>\n<p>The Complaints Cell receives more than 100 complaints a month related to private or police excesses, gender-based violence, departmental issues, minorities\u2019 rights, forced marriage, forced conversion, enforced disappearance, cybercrime, and other human rights violations. However, we do not handle complaints related to financial assistance, asylum, relocation, property disputes, or personal disputes.<\/p>\n<p><strong>Process<\/strong><\/p>\n<p>Once we receive a complaint, we contact the authorities concerned to take up the case. We also have direct referral systems with the following organisations to expedite this process:<\/p>\n<p><em>Punjab<\/em><\/p>\n<ul>\n<li>Assistant Inspector General of Police for the Human Rights Cell, Punjab<\/li>\n<li>Inspector General of Police, Punjab<\/li>\n<li>National Commission for Human Rights, Lahore (provincial office)<\/li>\n<li>Ombudsperson for the Protection against Harassment of Women at the Workplace, Punjab<\/li>\n<li>Punjab Commission on the Status of Women<\/li>\n<li>Punjab Women Protection Authority<\/li>\n<li>Shaheed Benazir Bhutto Human Rights Centre for Women, Bahawalpur<\/li>\n<li>Victim Support Centre, Lahore<\/li>\n<li>Women Help Desks (Punjab Police), Multan<\/li>\n<li>Violence against Women Centre, Multan<\/li>\n<\/ul>\n<p><em>Sindh<\/em><\/p>\n<ul>\n<li>Assistant Inspector General of Police, Sindh<\/li>\n<li>Director, Child Protection Bureau, Karachi<\/li>\n<li>Deputy Superintendent of Police for Administration, Hyderabad<\/li>\n<li>Deputy Superintendent of Police for the Human Rights Cell, Sindh<\/li>\n<li>Human Rights Department, Government of Sindh<\/li>\n<li>National Commission for Human Rights, Karachi (provincial office)<\/li>\n<li>Ombudsperson for the Protection Against Harassment of Women at the Workplace, Sindh<\/li>\n<li>Police Facilitation Centre, Hyderabad<\/li>\n<li>Senior Superintendent of Police, Hyderabad<\/li>\n<li>Sindh Commission on the Status of Women<\/li>\n<li>Sindh Human Rights Commission<\/li>\n<li>Women and Children Protection Cell, Sindh<\/li>\n<li>Women Development Department, Government of Sindh<\/li>\n<li>Women\u2019s police station, Hyderabad<\/li>\n<\/ul>\n<p><em>Khyber Pakhtunkhwa<\/em><\/p>\n<ul>\n<li>Gender Desk, Swat<\/li>\n<li>Inspector General of Police, Khyber Pakhtunkhwa<\/li>\n<li>Khyber Pakhtunkhwa Child Protection and Welfare Commission<\/li>\n<li>Khyber Pakhtunkhwa Commission on the Status of Women<\/li>\n<li>Khyber Pakhtunkhwa Women Crises Centres, Mardan<\/li>\n<li>National Commission for Human Rights, Peshawar (provincial office)<\/li>\n<li>Ombudsperson for the Protection against Harassment of Women at the Workplace, Khyber Pakhtunkhwa (also deals with inheritance issues)<\/li>\n<li>Women\u2019s police station, Swat<\/li>\n<\/ul>\n<p><em>Balochistan<\/em><\/p>\n<ul>\n<li>National Commission for Human Rights, Quetta (provincial office)<\/li>\n<li>Ombudsperson for the Protection Against Harassment of Women at the Workplace, Balochistan<\/li>\n<li>Women\u2019s police station, Quetta<\/li>\n<li>Women Development Department, Balochistan<\/li>\n<\/ul>\n<p><em>Islamabad Capital Territory<\/em><\/p>\n<ul>\n<li>Inspector General of Police, Islamabad Capital Territory<\/li>\n<li>National Commission for Human Rights<\/li>\n<li>National Commission on the Status of Women<\/li>\n<\/ul>\n<p><em>Gilgit-Baltistan<\/em><\/p>\n<ul>\n<li>Aga Khan Conciliation and Arbitration Board, Gilgit<\/li>\n<li>Civil Administration and Police Department, Government of Gilgit-Baltistan<\/li>\n<li>Human Rights Department, Government of Gilgit-Baltistan<\/li>\n<\/ul>\n<p>For <strong>cyber-harassment<\/strong>, the Complaints Cell refers cases to the following organisations:<\/p>\n<ul>\n<li>Bolo Bhi, Karachi<\/li>\n<li>Digital Rights Foundation, Lahore<\/li>\n<li>FIA National Response Centre for Cyber Crime, Karachi<\/li>\n<li>FIA National Response Centre for Cyber Crime, Peshawar<\/li>\n<\/ul>\n<p>For <strong>shelter for women and\/or children<\/strong>, the Complaints Cell refers cases to the following organisations:<\/p>\n<ul>\n<li>Dastak Charitable Trust (women and children), Lahore<\/li>\n<li>Violence Against Women Centre, Multan<\/li>\n<li>Panah Shelter Homes, Karachi<\/li>\n<li>Edhi Homes and Orphanage Centres, Karachi<\/li>\n<li>Benazir Shelter Home, Quetta<\/li>\n<li>Edhi Home, Quetta<\/li>\n<li>Abroo Shelter Home, Quetta<\/li>\n<li>Noor Education Trust Shelter, Peshawar<\/li>\n<\/ul>\n<p>Other referral links include:<\/p>\n<ul>\n<li>AGHS Legal Aid Cell (only for Lahore-based women or whose cases are in Lahore\u2019s courts)<\/li>\n<li>Society for Special Persons, Multan<\/li>\n<li>Dastageer Legal Aid Foundation, Multan<\/li>\n<li>Pakistan Human Development Foundation, Multan<\/li>\n<li>Dr S Haroon Ahmed for psychological services, Karachi<\/li>\n<li>Depot Line Free Clinic for psychological services, Karachi<\/li>\n<li>Legal Aid Society, Hyderabad<\/li>\n<li>Breaking Barriers Women for psychological services, Quetta<\/li>\n<\/ul>\n<p>In certain serious cases, HRCP may send a <strong>fact-finding<\/strong> team to investigate the complaint further, after which we issue a statement and\/or report on our findings. We are able to offer <strong>legal aid<\/strong> only in cases of collective complaints pertaining to grave human rights violations.<\/p>\n<p><strong>Contact us<\/strong><\/p>\n<p>You can contact us via telephone, WhatsApp, email, or post. You can also make an appointment to visit the nearest HRCP Complaints Desk and speak to a complaints officer in person.<\/p>\n<p><strong>Lahore<\/strong><\/p>\n<p>Mobile: 0333 200 6800<br \/>\nLandline (from 10 AM to 5 PM): 042 3584 5969<br \/>\nAddress: Aiwan-i-Jamhoor, 107 Tipu Block, New Garden Town, Lahore 54600.<br \/>\nEmail: <a href=\"mailto:complaints@hrcp-web.org\">complaints@hrcp-web.org<\/a><\/p>\n<p><strong>Islamabad<\/strong><\/p>\n<p>Mobile: 0333 569 4773<br \/>\nLandline: 051 835 1127<br \/>\nAddress: Office 8B, 2nd Floor, Block D-12 (above Saeed International Hospital), G-8 Markaz, Islamabad.<br \/>\nEmail:<a href=\"mailto:%20islamabad@hrcp-web.org\"> islamabad@hrcp-web.org<\/a><\/p>\n<p><strong>Multan<\/strong><\/p>\n<p>Mobile: 0331 665 5529<br \/>\nLandline: 061 451 7217<br \/>\nAddress: 2511\/5A Abdali Colony (near Britain School), Multan.<br \/>\nEmail: <a href=\"mailto:multan@hrcp-web.org\">multan@hrcp-web.org<\/a><\/p>\n<p><strong>Karachi<\/strong><\/p>\n<p style=\"font-weight: 400;\">Mobile: 0315 111 6287<br \/>\nLandline: 021 3563 7131 \/ 021 3563 7132<br \/>\nAddress: Unit #8, 1st Floor, State Life Building #5 (ILACO House), Abdullah Haroon Road, Saddar, Karachi 74400.<br \/>\nEmail: <a href=\"mailto:karachi@hrcp-web.org\">karachi@hrcp-web.org<\/a><\/p>\n<p><strong>Hyderabad<\/strong><\/p>\n<p>Mobile: 0310 339 2222<br \/>\nLandline: 022 278 3688 \/ 022 272 0770<br \/>\nAddress: Office 306, Faiza Arcade (loft floor), Saddar Cantt, Hyderabad.<br \/>\nEmail: <a href=\"mailto:hyderabad@hrcp-web.org\">hyderabad@hrcp-web.org<\/a><\/p>\n<p><strong>Quetta<\/strong><\/p>\n<p>Mobile: 0306 294 6125<br \/>\nLandline: 081 282 7869<br \/>\nAddress: Flat #C-6, Kabeer Building, M. A. Jinnah Road, Quetta.<br \/>\nE-mail: <a href=\"mailto:quetta@hrcp-web.org\">quetta@hrcp-web.org<\/a><\/p>\n<p><strong>Peshawar<\/strong><\/p>\n<p>Mobile: 0318 950 0640<br \/>\nLandline: 091 527 6909<br \/>\nAddress: TF-303, Deans Plaza (opposite State Bank of Pakistan), Saddar, Peshawar.<br \/>\nEmail: <a href=\"mailto:peshawar@hrcp-web.org\">peshawar@hrcp-web.org<\/a><\/p>\n<p><strong>Gilgit<\/strong><\/p>\n<p>Mobile: 0355 454 1088<br \/>\nAddress: Office 8-9, Prince Plaza, Jamat Khana Road, Zulfiqar Abad Jutial, Gilgit.<br \/>\nEmail: <a href=\"mailto:gilgit@hrcp-web.org\">gilgit@hrcp-web.org<\/a><\/p>\n<p><strong>Turbat \/ Makran<\/strong><\/p>\n<p>Mobile: 0323 234 2406<br \/>\nTelephone: 0852 413 365<br \/>\nAddress: Parwaz House, opposite Allama Iqbal Open University, Pasni Road, Turbat, Kech.<br \/>\nEmail: <a href=\"mailto:ghaniparwaz@hotmail.com\">ghaniparwaz@hotmail.com<\/a><\/p>\n<p>In emergency cases, here are other helplines you can call.<\/p>\n<p><strong>Police excesses<\/strong><\/p>\n<ul>\n<li>Lahore Police Complaints: 8300 \/ 0304 111 0911<\/li>\n<li>IG Punjab Complaints Helpline: 8787 \/ 042 9921 2609<\/li>\n<\/ul>\n<p><strong>Violence against women<\/strong><\/p>\n<ul>\n<li>Violence against Women Centre (Multan) helpline: 1737<\/li>\n<li>Punjab Commission on the Status of Women, crisis centre helpline: 1043<\/li>\n<\/ul>\n<p><strong>Women\u2019s inheritance rights<\/strong><\/p>\n<ul>\n<li>Punjab Ministry of Human Rights, legal advice for human rights violations: 1099<\/li>\n<li>Madadgaar national helpline for gender-based violence: 1098<\/li>\n<li>0312 444 9382 (9 AM\u20133 PM)<\/li>\n<li>0334 697 3040 (3 PM\u20139 PM)<\/li>\n<li>0317 428 8665 (9 PM\u20139 AM)<\/li>\n<\/ul>\n<p><strong>Child rights<\/strong><\/p>\n<ul>\n<li>Child Protection and Welfare Bureau helpline: 1121<\/li>\n<\/ul>\n<p><strong>Cybercrime<\/strong><\/p>\n<ul>\n<li>Digital Rights Foundation helpline: 0800 39393 (9 AM\u20135 PM)<\/li>\n<\/ul>\n<p><strong>Other human rights violations<\/strong><\/p>\n<ul>\n<li>Punjab Police: 15<\/li>\n<li>Counter-Terrorism Department: 0800 111 11<\/li>\n<li>Punjab Ministry of Human Rights, complaints helpline: 042 9900 5307<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:80% !important;margin-top : 15px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.4%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 190px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div 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